Refund policy

Every robot is handmade to order. We want you to love yours. Here's how refunds and returns work.

CANCELLING A PRE-ORDER
You can cancel your order at any time before it ships for a full refund. Just email us at lmmminacompany@163.com with your order number.
If we can't ship your order within the time shown on the product page, we'll email you with a new estimated date, and you can choose to wait or cancel for a full refund.

DAMAGED, WRONG OR MISSING ITEMS
If your robot arrives damaged, or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund.

RETURNS AFTER DELIVERY
Changed your mind? You can return your item within 15 days of delivery for a refund of the item price, as long as it's unworn and in its original condition and packaging. Please email us first so we can give you the return address. Return shipping is paid by the customer, and we recommend a tracked service.

LOST PARCELS
If tracking shows your parcel is lost, or it hasn't arrived within 30 days of shipping, contact us and we'll reship your order or refund you in full.

HOW REFUNDS ARE PAID
Refunds go back to your original payment method. Once approved, please allow 5–10 business days for the refund to appear, depending on your bank or PayPal.

QUESTIONS?
Email us any time at lmmminacompany@163.com. We usually reply within 1–2 business days.